Pop-Up-Paws is a very simple concept. Although we call PUP a hotel, it is the canine equivalent of a teenage sleepover (remember them) without the chaos and angst but with all the fun, humour and laughs. However, we do take the care and safety of your pet very seriously, as we do our own. Here are the questions we are frequently asked…. if you have your own simply give me a call on 07730 574502.  

Q: Are you insured?

A: Yes.  Pop-up-Paws is insured with specialist animal trade insurers. Our insurance covers public liability; day care, custody, control and transportation of your dog.

Q: Can you collect or drop off my dog?

A: Yes. We provide a delivery and collection service within Sheffield for your dog. Charges are £10.00 for a pick-up and £10.00 for drop-off home. All members of the Pop-up-Paws team with access to client’s homes are DBS checked.

Q: What happens if my dog doesn’t get on with other dogs?

A: It’s really important your dog gets on well with other dogs. Before accepting your dog for their holiday, you will need to come to Pop-Up-Paws HQ and meet Ralphie, our resident dog, who will assess their suitability to home boarding. We only accept social dogs with no history of aggression. This ensures all of our dogs are happy in one another’s company, and reduces the risk of your dog not getting on with another dog.

Q: What happens in an emergency?

A: We hold a telephone list of all of our clients. In the event of an emergency, we will call you immediately to discuss the situation. If we can’t get hold of you and urgent medical attention is required we will take your pet to the nearest veterinary practice.

Q: How do I book a holiday for my dog?

A: Call 07730 574502 or email Pop-up-Paws to arrange an appointment so we can meet and register your dog. If your dog is suitable for home boarding, stays can be booked in person, by email or text your requirements and we will do our best to accommodate your dog.

Q: Are there any requirements?

A: Yes, your dog must be microchipped, have a collar and tag, be fully vaccinated (including for Kennel Cough), and be non-aggressive.

Q: Does my dog have to be insured?

A: Although Pop-up-Paws is fully insured for public liability, day care, custody, control and transportation of your dog we always recommend that dogs are fully insured.

Q: What attention will my dog get to make me feel as though I have left them at home?

A: Your dog will be supervised 24/7. They will have fun playing with their holiday friends in the beautiful parks of Sheffield. We will not board more than 5 dogs at a time so they will receive plenty of individual attention.

Q: Where will my dog sleep?

A: Please bring your dog’s bed with them for the duration of their stay if they have one. This gives them a familiar place for them to rest. If your dog usually sleeps on the sofa, then that’s fine too. We have three sofas for them to choose from. One of the sofas can even be made up into a bed if that’s what they prefer.

If you have any other questions, simply give me a call on 07730 574502.